Quality materials and superb craftsmanship are the foundation of sustainable and long lasting structures, and are key to every Ichijo home. The pride of Ichijo employees and our partner suppliers should be evident in each home that we build.

Whether you are in the process of building an Ichijo home or have been living in one of our homes for years, we are committed to ensuring a positive experience by providing excellent customer service.

Prior to moving into your new home, we will walk you through the home, educating you on the systems, maintenance, finishes as well as review our homeowner manual which can be found by logging into the Homeowner Portal.

Warranty Request

Please refer to your Homeowner Manual for questions or concerns about your home, including manufacturer’s warranties, contact information and more. To submit a claim, please complete the form below¬†or email warranty@ichijousa.com and a customer service representative will be in contact with you within three business days.

Service Hours:
Monday to Friday 7:30 am to 4:00 pm (excluding holidays)

We are located at
1406 140th Place NE, Suite 104, Bellevue, WA 98007